Chicago O'Hare International Airport (ORD)
Facilities and Services

(Chicago, Illinois - IL, USA)

There are more than enough facilities, services and amenities at Chicago O'Hare International Airport (ORD) to meet passenger expectations. Shops, eateries and facilities for the disabled are in good supply within O'Hare's four main terminal buildings (Terminals 1, 2, 3 and International Terminal 5).

There are several large duty-free shops at Chicago O'Hare Airport, together with numerous restaurants, bars and coffee shops. Also at ORD are currency exchange outlets, a banking service (Seaway National Bank), airline club lounges for frequent flyers, wheelchair assistance, emergency aid and relief areas for dogs and other animals.

Airport Information Desks

Tel: +1 773 686 2200
Chicago Airport information desks are easy to located, being situated within all of the terminal buildings. If you have any queries regarding your airline, flight times, delays or missing passengers, this should be your first port of call.

Shops, Duty-Free and Retail Outlets

Chicago O'Hare Airport has good shopping facilities distributed within its terminals, including confectioners, newsagents, clothing stores and gift shops. Also onsite are some duty free outlets, offering an array of tax-free goodies, including alcohol and perfume.

Bars, Cafés and Restaurants

There are an enormous assortment of places to eat at Chicago O'Hare, including a good selection of cafés, restaurants with seating and fast-food outlets, such as Burger King, American-style diners and grills, sandwich shops, pizza outlets, a Japanese restaurant and the Wolfgang Puck restaurant.

Currency Exchange, Communications and Banking Facilities

A branch of Seaway National Bank is located within Terminal 2 and this is a good place to exchange your holiday money, although there are dedicated foreign currency exchange bureaus. There are also numerous ATM cash points situated within all of the terminal buildings, providing a simple way to withdraw some US dollars.

Business and Conference Facilities

Tel: +1 773 686 6101
Business amenities are in good supply at the Skybird Conference Center in Terminal 3 (open from Monday to Sunday, from 07:00 to 18:00), including computer workstations, secretaries and video conferencing. Airline business lounges and additional related facilities can be found at the nearby Hilton Airport Hotel.

Disabled Facilities

Tel: +1 773 894 2427
Disabled travelers at O'Hare are everything that you would expect, including elevators with Braille buttons, easy access for wheelchair users, visual paging, adapted rental cars and telephones for the hearing impaired.

Other Facilities

Other facilities at ORD include a medical center, with first aid facilities. Also onsite are automated external defibrillator units (AEDs), a chapel (in Terminal 2 / Mezzanine level), charging stations, a Children's Museum (Terminal 2) and travelers' aid services.

Chicago Airport ORD

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